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Service Delivery Manager - AMS @ Bangalore/Chennai/Hyderabad

From 10 to 15 year(s) of experience

Hyderabad/Secunderabad, Chennai, Bangalore/Bengaluru

₹ 10,00,000 - 20,00,000 P.A.

Posted: 6 days ago

Job Description

As a Service Delivery Manager, the candidate will be leading a global shared service organization, responsible for Application Maintenance and Support of all applications in the landscape with standardized capabilities in accordance with ITIL.

Essential Duties & Responsibilities

  • Function as a SPOC and Service Delivery Leader and liaise with multiple stake holders to ensure seamless delivery of service Operations
  • Manage the lifecycle of incidents and minimize their adverse impact on business operations, identify root causes of problems and initiate fixes required to prevent recurrences
  • Develop actionable metrics and insights into the performance and overall health of the service
  • Responsible for planning, organizing, communicating and tracking all aspects of the Continuous
  • Improvement initiatives
  • Identify, Improve and optimizes, and identifies opportunities for to improve overall service delivery
  • Ensure appropriate operational service documentation is created, ensuring knowledge about solution is collected and distributed to enable effective support
  • Provide oversight of the Change Control processes to ensure successful delivery of the changes within the scope of the business process
  • Drive the application planning and administrative support
  • Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
  • Manage issues and risks and escalate appropriately
  • Implementation of the industry best practices.


Industry: IT Services & Consulting
Functional Area: Project & Program Management
Role Category: Technology / IT
Role: Technology / IT - Other
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

Cgi Group
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers end-to-end services and solutions, including strategic IT and business consulting, systems integration, intellectual property, and managed IT and business process services
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Contact Details

Contact Company:Cgi Group

Address :95/1 - 95/2,Bsmt, Grnd, 1st, 2nd, 3rd and 4th Floo, Ecity, Attibele Hobli, Anelkal Taluk,Veerasandra Village, BANGALORE, Karnataka, India